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Your team answers tickets.
SignalCX finds the patterns.
Forward your support emails to SignalCX. Our AI reads every message and turns them into categorised insights, trend reports, and revenue-risk alerts — automatically.
No code. No integrations. Just one forwarding rule from your helpdesk and you get a dashboard full of patterns your team never had time to find.
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Don't let your revenue bleed.
Don't let your revenue bleed.
Right now there are patterns in your inbox costing you money — a checkout bug reported by 40 customers, a batch defect spreading, a carrier failing silently. You don't know, because nobody has time to read for patterns. SignalCX does it automatically, so you can stop the bleed before it becomes a crisis.
Reply in seconds, not minutes
One click generates a contextual draft reply using the full conversation history and customer order data. Your agents review and send — saving hours every day.
Shopify Native
View orders, issue refunds, cancel orders, and create draft orders — all without leaving the conversation.
Macros & Presets
One-click automations that reply, tag, assign, set priority, and trigger Shopify actions simultaneously. Resolve in seconds what used to take minutes.
See patterns your inbox never shows
Every conversation is read by AI and turned into trend reports, revenue alerts, and weekly briefings. Know about the checkout bug before a hundred customers do.
Don't take our word for it.
Explore the console.
Browse a live environment populated with real-world signals from a $10M/year E-commerce store. See how we catch the patterns before they become catastrophes.
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The Intelligence Workflow
From messy inbox to
calculated execution.
Your CX Dashboard
Every email forwarded to SignalCX is read by AI and sorted by category, sentiment, and urgency — automatically. Your dashboard shows you exactly what customers are saying, how they feel, and what needs attention first. No manual tagging. No guesswork.
See Your Signals ClearlyAI-Generated Reports
Run a report on demand or schedule them weekly. SignalCX analyses your ingested emails and returns a structured summary of what's happening across your customer base — top issues, emerging trends, sentiment shifts, and prioritised recommendations you can act on immediately.
The Monday Briefing
Every Monday, a one-page summary lands in your inbox. Top issues from the past week. Sentiment trends. Revenue risks. And a clear action plan — so you start the week knowing exactly what to fix, who to talk to, and where the money is leaking. No dashboard login required.
No configurations. One forwarding rule. Total clarity.Support Inbox, Built In
SignalCX isn't just intelligence — it's also your live support inbox. Assign emails to teammates, set priorities, tag conversations, and reply directly. On Radar and Enterprise, the AI drafts replies for you, reading the full thread and matching your team's tone.
- Assign, tag, prioritise & resolve tickets
- AI auto-tagging on every incoming email
- AI reply drafting — one click to draft a contextual reply
- Invite your support team with a dedicated Support role
Pricing & Scale
Intelligence that pays for itself.
Signal
Try SignalCX free — full inbox, limited volume
Pulse
For small ecom teams ready to move fast
Radar
Full power CX platform for scaling brands
Enterprise
Unlimited volume, custom onboarding & SLAs
72-hour money-back guarantee. Cancel anytime. Billed in USD.
The Patterns You're Missing
Your team closes tickets.
Who connects the dots?
Customer says product "tastes different." Sent replacement.
Refund request — "texture is weird." One-off I think.
Another one. "Colour looks off." Replaced and closed.
Refunds are climbing. Are these related or just random?
Hard to say. They all sound different. I'd need to dig through hundreds of tickets.
Complaints about "taste", "texture" and "colour" appear unrelated at surface level, but language clustering links 94% of them to Batch #09-B from your March supplier run. The defect has been generating refunds and replacements for 3 weeks — no single agent saw the pattern because each ticket looked like a one-off.
Taste, texture, colour complaints all trace to one supplier batch.
Refund rate 3.2x above baseline. Concentrated in UK/EU orders.
1-star reviews spiked 4x since batch shipped. Brand damage risk.
Revenue Lost
$24,100
Hidden For
3 Weeks
Action
Recall Batch
Deploy in exactly 1 step.
SignalCX sits passively on top of your stack. No API keys, no dev time. Just forward your support address and set strict rules to drop sensitive emails (e.g., invoices) before they ever reach our servers.
Clear the Noise
Frequently Asked
Questions.
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Explore our full documentation, including platform-specific routing guides, security protocols, and data export specifications.
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